SREs are a digital value stream’s front line into what the customer is doing, seeing and reacting to on a day-to-day basis. Value Stream Management (VSM) puts the customer front and center of everything that we do; delighted customers are the beating heart of a thriving organization. Therefore, SRE practitioners must share their observations for the value stream to understand what’s driving customer behavior.
Combining SRE with VSM gives SREs unparalleled insights into what value outcomes matter to their customers and the tools to respond to customer needs directly—and SRE comments, thoughts and feedback get immediately put into the value stream. The SRE can represent the customer’s needs, wants and wishes directly into the value stream, further optimizing the efficacy of the value stream by more directly incorporating customer needs.
Join Helen Beal, value stream expert, and Shivagami Gugan, Group CTO at IDC Technologies, along with Bob Davis, CMO of Plutora, to find out how SREs positively affect flow and realization, and how Value Stream Management principles and practices can be the missing link in maximizing customer experience.
- Why customer experience and customer value underpin organizational performance more than any other factors
- How SREs can use VSM insights to learn to see customer behaviors and optimize accordingly
- How to balance investing in new features with investing in platform improvements